When sending back a carpet you first have to contact us to get a return dispatch note. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed. The customer pays for return shipping.
We can arrange for safe return shipping by UPS at a fixed price of € 140 regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price.
The return is not completed until we have received and examined the returned goods. When a return is completed the same card you used for the purchase will be credited.
If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer's expense.
Monthly installment payments
Through a partnership with Klarna, we are able to offer you the opportunity of splitting up your payment. There are several options to choose from and you choose the number of month's over which you wish to pay at check-out. Please note that you can at any time during the payment period choose to pay off the entire remaining debt at no additional cost. As a Klarna debit account holder you can have anywhere from 1 000 SEK to 50 000 SEK on your down payment account. Any purchase you make through Klarnas debit account service will be compiled to your monthly billing account.
You can conveniently apply for monthly installment payment at check-out in connection with your purchase. You simply choose "monthly installment" as your method of payment and indicate the number of months over which you intend to pay. After a quick cross check has been run through Klarna's system you receive notification if your application can be granted and your order is immediately able to be processed at the warehouse. An account is automatically set up with Klarna if the purchase is greater than 1 500 kr and an account contract agreement is posted to you. In the event that your application is not granted, you can go back to check-out and choose an alternate payment method.
The effective interest rate on purchases of 10 000 SEK with a down payment of 12 months is currently 12.31%. Your application is cross checked against a normal credit check which authorises Klarna to obtain a credit report. You are invited to contact Klarna on 08 120 120 00 if you have any additional questions or concerns.
Confidentiality when handling personal information
When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.
CarpetVista.com will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please contact our customer service.
The gift certificate is only valid for purchases of products sold by CarpetVista and cannot be combined with other gift certificates.
The certificate is valid until and including the date shown on the certificate.
If you buy a carpet with your gift certificate and decide to return the carpet, you will receive another gift certificate with the value of the carpet, less the shipping costs incurred during the return.
If you have any balance from a previous purchase on your gift certificate, you may use it for a carpet purchase. But if you purchase a carpet with a higher value than the gift certificate you should pay for the difference by bank transfer.
The gift certificate should be considered as cash, since it has a value and you should take care of it. CarpetVista will not accept liability for lost, stolen or damaged gift certificates.
CarpetVista AB, Ringugnsgatan 11, SE-216 16 Malmö, Sweden, phone 0046 40 - 18 22 70, firstname.lastname@example.org and the corporate identity number is 556458-9207.